Refund policy

Personalised artwork

Because every piece of MiMi Adores art is custom made from your little one's actual prints and photos, personalised items are exempt from change-of-mind returns and exchanges. We make sure you love your art before it's created — you'll always receive a digital proof to approve, and we're so happy to make any changes at that stage.

 

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or isn't what you approved, please email us at mimiadorespreciousprints@gmail.com within 30 days of delivery and we will put it right with a replacement or full refund, in line with the Consumer Rights Act 2015. Please include a photo of the issue so we can help as quickly as possible.

 

Non-personalised items (e.g. Inkless Print Kits)

For items that aren't personalised, such as our Inkless Print Kits purchased on their own, you may cancel your order within 14 days of receiving it, without giving a reason. Just email us within 14 days of delivery, then return the item unused and in its original condition within 14 days of telling us. We'll refund you within 14 days of receiving the return. Return postage is at your own cost unless the item is faulty.

 

Gift vouchers

E-gift vouchers can be cancelled and refunded within 14 days of purchase, provided they haven't been redeemed.

 

Nothing in this policy affects your statutory rights. If you have any questions or problems with your order, please don't hesitate to contact us at mimiadorespreciousprints@gmail.com — we're always happy to help. xx